Request For Information Reviews

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  Client feedback on Programs (focuses on reinforcing positive, pro-social behaviors and providing meaningful incentives).
  
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  Client Satisfaction Surveys
  
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  Caregiver Satisfaction Surveys
  
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  Treatment Completion Rates
  
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  Engagement/Retention
  
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  Wait time for assessment (the average number of days waiting for all clients [non-Medicaid, Medicaid and private insurance] who could not receive an assessment appointment within 3 business days of initial contact).
  
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  Wait time for residential treatment
  

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  79% responded positively to the Program.
  
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  69% reported they were very satisfied with the services they received and 21% were fairly satisfied.
  
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  76% of Caregiver reported they were very satisfied with the services they received with an additional 15% being fairly satisfied.
  
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  Programs participants appeared to be on track for at least 80% completion rates.
  
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  84% of residential clients reported therapists have adequate time for clients
  
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  Average wait to assessment is 6.03 days; previous average was 6.96.
  
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  The average wait time from assessment to residential treatment is 7.41 days; there was no change from previous year.
  
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  49% of participants were admitted to residential treatment within five days of assessment.
  

Reportable Incidents (MUI’s) The agency notes 100% timely reporting.

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  76% of men’s residential discharges whose treatment was ADAMHSCC funded were successful;
  

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  56% of women’s residential discharges whose treatment was ADAMHSCC funded were successful; staff are gathering information such as age, race, drug(s) of addiction, point of departure from treatment to determine the reasons for lower residential treatment completion among female ADAMHSCC funded clients.
  

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  62% of IOP discharges whose treatment was ADAMHSCC funded were successful. At discharge from IOP, all reported maintaining sobriety, having positive relationships, having stable living arrangements and experiencing improved heath. All had developed relapse prevention plans prior to their discharge from treatment.
  

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  73% of Non-Intensive OP treatment discharges whose treatment was ADAMHSCC funded were successful; all discharged NIOP consumers maintained sobriety at discharge, had positive supportive relationships, practiced relapse prevention skills and had stable, sober housing.
  

The agency notes that successful treatment completion rates for all of its programs are above national expectations (60% for residential and 50% for outpatient).

For consumers using sub-acute detox services, the agency tracks the percentage of consumers reaching these Treatment Milestones:

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  Treatment engagement
  
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  Demonstration of an understanding of addiction
  
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  Modification of negative behavior
  
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  Commitment to next level of care
  
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  Demonstration of improved health at discharge
  

For consumers using IOP services, the agency tracks the percentage of consumers reaching these Treatment Milestones:

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  Treatment engagement
  
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  Willingness to follow treatment recommendations
  
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  Demonstration of an understanding of addiction
  
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  Identifies addictive/abusive attitudes
  
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  Acknowledges triggers/identifies coping behaviors
  
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  Develops recovery plan
  
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  Consumers achieve abstinence and engage in positive and supportive relationships and environments at discharge.
  

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  Treatment engagement 397
  
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  Demonstration of an understanding of addiction 307 77%
  
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  Modification of negative behavior 277 70%
  
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  Commitment to next level of care 259 65%
  
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  Demonstration of improved health at discharge 328 83%
  

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  Treatment engagement 111
  
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  Willingness to follow treatment recommendations 91 82%
  
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  Demonstration of an understanding of addiction 56 51%
  
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  Identifies addictive/abusive attitudes 44 39%
  
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  Acknowledges triggers/identifies coping behaviors 41 37%
  
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  Develops recovery plan 27 24%
  
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  Consumers achieve abstinence and engage in positive
  
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  and supportive relationships and environments at discharge. 42 38%