Identify support services and resources within the community

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Identify support services and resources within the community





Purpose This unit standard addresses the range of support services and resources available within the community. It is designed for people commencing work in human services.
People credited with this unit standard are able to identify community services and resources by surveying community support services, with particular reference to Pakeha and Māori cultures.


Core Generic





Status date

21 March 1995

Date version published

20 March 2009

Planned review date

31 December 2013

Entry information



Evaluation of documentation by NZQA and industry.

Standard setting body (SSB)

Community Support Services Industry Training Organisation Limited

Accreditation and Moderation Action Plan (AMAP) reference


This AMAP can be accessed at
Special notes
The following apply to the performance of all elements of this unit standard:

a All activities must comply with any policies, procedures, ethical codes and standards and requirements of the organisations involved.

b All activities must comply with any relevant cultural, legislative and/or regulatory requirements including the rights and responsibilities of the disabled as outlined in the Code of Health and Disability Services Consumers Rights 1996, and the Health and Safety in Employment Act 1992, and its subsequent amendments.
Elements and performance criteria
Element 1
Identify personal support needs.
Performance criteria
1.1 Personal support needs are identified.
Range social, emotional, cultural, spiritual, educational, financial, vocational, recreational, physical.
1.2 Resources for meeting personal support needs are documented.
Range informal through to the more formalised forms of support.
Element 2
Survey support services in the local community.
Performance criteria
2.1 The main local community support services are listed.
Range government, national voluntary, local voluntary, private, tikanga Māori services.
2.2 Information obtained is from a wide range of material and resources.
Range yellow pages, Citizen Advice Bureaus, notice boards, libraries, doctors’ rooms, information counters, whānau, runanga.
2.3 Two services are selected, and a detailed account of the support service is presented giving information on name of service, location, hours of operation, stated aims, cost, access to service, target population, and services provided.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the Community Support Services Industry Training Organisation Limited if you wish to suggest changes to the content of this unit standard.

Ó New Zealand Qualifications Authority 2016

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