You are driving and your car "breaks down." You must call a tow truck. What do you say?




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You are driving and your car “breaks down.” You must call a tow truck. What do you say?

You are at the post office and need to mail a package. The postal worker asks if you want express, three day or regular mail. What do you say?


Your car needs new tires and you want to find out prices. What do you ask or say when calling?


You are in a restaurant and the waiter asks how you want your meat cooked and if you would like a refill. What does that mean and what do you say?


You need more of your prescription for blood pressure medicine. What do you say when calling the pharmacy?

You want to open an account at the bank. What do you say when you go there?

You are at a restaurant and the waiter asks if you want an appetizer. What does that mean and what do you say?

You are lost and need directions to the mall. Who do you ask and what do you say?

An invitation comes in the mail and asks for an RSVP. What does that mean and what do you say when you call?

You received a sweater for your birthday and you don’t like it. What do you say when you take it back to the store?

You are getting meat at the deli and the store worker asks how you want it sliced. What does that mean and what do you say?

You want to make a hair appointment and they ask what for. What do you say?

Your child has been sick for two days. The receptionist at the doctor’s office asks what is going on. What do you say?

You are at the grocery store and looking for fresh fish. You need to ask a clerk. What do you say?

Later, at the grocery store, the cashier asks if you have any coupons or discounts. What does that mean and what do you say?

You get a letter in the mail that says you have won $1,000,000 if you buy ten magazines. What does that mean and what do you do?

You are trying to find the post office and are lost. You stop to ask directions. What do you say?

You buy a sweater at a store and when you get home you find a hole in the sleeve. What do you say when you take it back?

You want to buy a pair of shoes but do not see your size. What do you say to the clerk?

You need change for a $20 bill. What do you ask the cashier?

You are at a restaurant and the waiter says, “Can I take your order?” What does this mean and what do you say?


You are outside and you see that there was a bad car accident and someone needs to call the police. What do you do and what do you say?

Your toilet starts to leak and you need to call the landlord. What do you do and say?

Your car is not working and you need to call a taxi. What do you say?

When you answer the phone, a person asks for a name you don’t recognize. What do you ask or say?

When you answer the phone, a person tells you that you’ve won a trip to Florida. What do you ask or say?

You are at a store and pay with a $20 bill. The clerk gives you change for $10. What do you say?

You are shopping and lock your keys in your car. What do you do?

You want to get a library card. What do you do?

You are looking for a book at the library and can’t find it. What do you do and say?

Your child is sick and you must call the school to let them know he won’t be coming today. What do you say?

You wish to talk to your child’s teacher about their progress. What do you do and say?

Your neighbors play loud music all night long. What do you do?

You would like to invite a neighbor to your house for tea. What do you say or do?

Your door bell rings. It is a young girl selling Girl Scout cookies. What do you do?

You are in the grocery store and drop a bottle of ketchup that spills on the floor. What do you say or do?

You are walking out of the mall when a man comes up and asks if you have any change to spare. What do you say or do?

Driving in your car, you see a man standing at a corner with a sign that reads, “homeless and hungry”. What do you do?

You are in the grocery store. A customer is standing in front of an item you want. What do you say or do?

You are invited to a neighbor’s house for dinner, but you have a bad food allergy. What do you say or do?

You would like to invite a neighbor to your house for tea. What do you say or do?

Your 8-year old daughter is invited to a birthday party by a classmate. What do you say or do?

Your son comes home with a bad score on a test. What do you say or do?

You are pulling out of a parking spot and bump another car. What do you say or do?

You receive an email from your bank asking you to confirm your identification number for their records. What do you do?

You are driving and see a police car behind you with his lights flashing. What do you do?

When you are walking out the door at a bookstore, an alarm rings. What do you do?

Your credit card bill shows a charge you don’t recognize. What do you say or do?

A policeman car pulls you over when you are driving in downtown Ann Arbor. What do you say or do?

You see an American neighbor at Starbucks. What do you say or do?


You are invited to the house of an American neighbor for Thanksgiving. What do you say or do?




You arrive at an American friend’s house for dinner. You have a food allergy to something they are serving. What do you say or do?


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