Request for return material authorization (rma) number




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3285 Scot Boulevard REQUEST FOR RETURN MATERIAL AUTHORIZATION (RMA) NUMBER

Santa Clara, CA 95054

Fax: 408-562-9183

Phone: 408-207-4400

E-mail: support@winnov.com





REQUESTED BY: _____________________

Company name DATE:

_________________________ Contact:

Address 1

_________________________ e-mail address:________________

Address 2


Telephone:

_________________________

City, State, Zip Fax #:

If purchased through a reseller: RESELLER NAME:

RESELLER INVOICE: RESELLER INVOICE DATE:

(Please attach copy of the invoice with this request form)


If purchased directly through Winnov:

Winnov INVOICE: Winnov INVOICE DATE:
Customers returning product originally purchased through a reseller may only return product to Reseller within 30 days of purchase. After 30 days, Winnov will accept defective or failed product for exact exchange. Defective or Failed product must fall under warranty provisions.

DESCRIPTION:


REPAIR:___

EXCHANGE:___

RETURN/CREDIT:___

EVAL UNIT:___

STOCK ROTATION:__

REASON FOR RMA REQUEST (If applicable, indicate symptoms, driver, application used plus troubleshooting steps. Use another page if necessary for full description):

________________________________________________________________________________________________






ITEM

WINNOV SKU

QTY

DESCRIPTION

SERIAL #

AMOUNT


























































  1. All returns must be clearly marked with the RMA # on the outside packaging. Packages without an RMA Number will not be accepted and the product will be refused or returned without replacement or credit.

  2. Product received by Winnov must exactly match the material covered by the RMA. If there is a discrepancy, delays in processing the RMA should be expected.

  3. For repairs, return only the affected part. Do not return accessories or other components.

  4. If the product is not received within fifteen (15) days of the RMA issuance the product will be refused.

  5. COD shipments will not be accepted.

  6. Merchandise that has been physically damaged is considered an out of warranty product and will not be accepted.

  7. The warranty period is based on original invoice date and not RMA return or replacement date.

  8. Winnov must receive RMA unit(s) before issuing an exchange or credit.




Reserved for Winnov Accounting

Account

Amount










Authorized by (Winnov): ____________________


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