TO: Service Region Administrators
Service Region Administrator Associates
Regional Program Specialists
Family Services Office Supervisors
FROM: Barbara Carter, Director
Division of Protection and Permanency
DATE: February 23, 2005
SUBJECT: Revisions to Chapter 1.4.13 Targeted Case Management (TCM)
The purpose of this transmittal letter is to notify staff of revisions to procedures involving Targeted Case Management services and the documentation requirements for DPP employees. This revision removes coding of TCM services from the investigative process.
It should be noted that currently TWIST still has the capacity for workers to choose TCM services during the investigation. We are working on incorporating the revisions to SOP into TWIST. The new CQA tipsheet being developed will also correspond with these changes to TCM activities.
The revisions to SOP are indicated by red print and are found in Chapter 1, General Tasks located on the DPP online manual website at:
SOP 1.4.13 Targeted Case Management
The SOP revisions will be effective March 1, 2005 and supercede all previously issued Standards of Practice or policy regarding this topic.
If you have any questions concerning this memorandum, please contact Kelly Dorman at firstname.lastname@example.org or (502) 564-6852 (x-4546).
An Equal Opportunity Employer M/F/D