Amyotrophic Lateral Sclerosis (als) Patient Aligned Care Team (pact) for Rural Veterans at the Lake City vamc spinal Cord Injury and Disorders Clinic About Our Program

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Patient Education Information Sheet

North Florida/South Georgia

Veterans Health System (NF/SGVHS)

Neurology Service

Amyotrophic Lateral Sclerosis (ALS)

Patient Aligned Care Team (PACT) for Rural Veterans at the Lake City VAMC Spinal Cord Injury and Disorders Clinic
About Our Program:

Advances in medicine and technology have changed the way we deliver health care. The VA is a leader in using technology to deliver health care. The technology allows us to create a Patient Aligned Care Team (PACT) for all Veterans with ALS living in rural areas served by the Lake City VA Medical Center. The new technology is called Clinical Video Telehealth (CVT). It allows the Veteran and their caregiver to interact with VA providers at home when minor illnesses occur that require a primary care visit.

Our Purpose and Goal:

To provide primary care, specialty care and other needed services through distance technology directly to Veterans with ALS in their home.

Our goal is to make sure that rural veterans with ALS can access the health care services they need without having to travel long distances to receive them.
What are the Benefits of the Program?

  • Your care will be given to you in the comfort of your own home.

  • You will have face-to-face visits with primary care, specialty care, home-based physical and occupational therapy, and social work services without leaving home.

  • Your care will be better coordinated.

  • Your travel time will be less.

  • Your caregiver will have fewer burdens.

How Do I Become a Patient in the Spinal Cord Injury/and Disorders (SCI/D) Clinic?

If you are not already being seen by a provider in the SCI/D Clinic, you may ask your Primary Care Provider for a referral.

Your Initial Visit:

Your initial visit may take some time. You may need to be seen by many members of our health care team (Primary Care, Neurology, Physical Therapy, Social Work, or Speech and Language Pathology) in a single visit. We try to see patients as soon as possible. The length of the visit will take up more time than usual. We need to evaluate you and explain the role of Telehealth in your plan of care. Please be patient with us, as we want to give you the best care possible. During the initial visit:

  • We may prescribe medications to you.

  • We may complete certain procedures and tests.

  • We may schedule appointments with providers outside of the clinic.

  • We may give you medical equipment for you to take home.

What Do I need to Bring to the Initial Visit?

  • A list of all your medications.

  • If this is your first VA visit, please bring in all of your outside medical records.

  • If you have radiology reports from non-VA sources, please bring a copy to the clinic.

  • Bring contact information for any other doctor you receive health care from.


After your initial visit, someone from the NF/SGVHS will install a Telehealth unit in your home. This equipment will allow you to meet with your health care provider(s) at the scheduled visit time through televideo. Please Note! Telehealth provides a resource to reduce travel time, address non-emergency care needs, and deliver care and services to the home. It does not prevent you from scheduling normal face-to-face interactions with your providers.

Clinic Day:


Clinic Hours:

8:30-12:00 PM (New Patients)

1:00-3:00 PM (Returning Patients)
Clinic and Patient Check-in Location:

Building 62 (SCI/D) Clinic. Be sure to let us know if you are traveling by DAV van or shuttle service1

Veteran Service Organizations:

The Paralyzed Veterans of America National Service Officer, Belton Smith, is located within the clinic to answer questions and advise Veterans’ on their benefits. The Department of Veterans Affairs Service is also located in the same building as the SCI/D Clinic.


Lake City VA Medical Center Toll Free: (800) 308-8387

619 S. Marion Avenue Phone: (386) 755-3016

Lake City, FL 32025-5808 Fax: (386) 758-3209

Educational Material:

ALS Association,

Paralyzed Veterans of America (PVA),

National Spinal Cord Injury Association,

Additional Information:
Our Clinical team is available to assist with Veterans and family members find useful health information.

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Visit your NF/SGVHS Internet site at:

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