911 operator script




Yüklə 10.62 Kb.
tarix14.04.2016
ölçüsü10.62 Kb.
2007-08 16.5

911 OPERATOR SCRIPT
Directions to Person administering assessment

1. Seat student back-to-back or facing away from Operator. Phone props are a plus.

2. Show student a picture of an emergency situation.

3. Read script as written, adding info to blanks as indicated.

4. You may repeat and/or rephrase questions up to 3 times.

5. If response is ‘off topic” or the person doesn’t answer (shrugs), move on.

Student dials “911.”
Operator: 911. What is your emergency?
Caller: States the type of emergency shown in the picture.
Operator: What is your name?
Caller: Gives first and last name.

Operator: What is the phone number you are calling from?
Caller: Gives phone number. IL-A levels can also say “pay phone, cell phone, home phone.”
Operator: Where is the _______?

(fire, accident, etc)


Caller: Street address or general location.

Operator: What are the nearest cross streets? (if street address is given)
Caller: house number and street and city.

OK to give street only but must include a cross street and city.


Operator: How many cars involved? (car accident picture prompt)

or

Operator: Is anyone hurt? (applies to all/any picture prompt)


Caller: tells number of cars OR answers Yes/No re: injured persons. Teacher decides if there are injuries b/c picture prompt must show that for “yes” answer.

Operator: OK, __________ . We’ll send ___________ right away.

(student’s name) (e.g. an ambulance)

Practice Script –without “Caller” responses

Student dials “911.”


Operator: 911. What is your emergency?
Caller:

(car accident, fire, poison, snake bite, etc.)


Operator: What is your name?
Caller:

Operator: What is the phone number you are calling from?


Caller:
Operator: Where is the _______? alt: Where are you?

(fire, accident, etc)


Caller:

address, street name, city


Operator: What are the nearest cross streets?
Caller:
Operator: How many cars involved?
Caller:
Operator: Is anyone hurt?
Caller:

Operator: OK, __________ . We’ll send ___________ right away.



(student’s name) (e.g. an ambulance)


Verilənlər bazası müəlliflik hüququ ilə müdafiə olunur ©azrefs.org 2016
rəhbərliyinə müraciət

    Ana səhifə